Refund and Returns Policy

At 1horapak.com, we prioritize your satisfaction. If you’re not completely satisfied with your purchase, we offer a comprehensive Refund and Replacement Warranty policy. Please read our terms below for a seamless process.

Eligibility for Returns & Replacements

  • You can request a return or replacement within 5 days of receiving your order.
  • The product must be unused, in the original condition, and in the original packaging.
  • We require proof of purchase (order number) to process your return or replacement.

How to Request a Return or Replacement

To initiate the return or replacement process, please contact us at:

  • Phone: 0330-2260000
  • Email: info@1horapk.com
  • Address: P129 Jeff Heights, Main Boulevard Gulberg III Lahore

You must notify us within 2 days of receiving your order. Once your request is received, our team will assess the issue, and we’ll guide you through the return or replacement process.

Refund Process

  • After receiving the returned item, we will verify its condition.
  • A refund will be processed to the original payment method once the item has been approved for a return.
  • The processing time for refunds may take up to 5 business days, depending on your payment provider.

Replacement Warranty

  • If you receive a faulty or damaged product, we offer a free replacement under our warranty policy.
  • Our warranty covers all manufacturer defects and damages incurred during transit.
  • If a replacement is requested, it will be processed within 2 days from the return receipt.

Non-Refundable Items

  • Items that have been used or damaged by the customer.
  • Products not in their original packaging or condition.
  • Any custom-made products or personalized items are not eligible for a refund or return.

Additional Information

  • We inspect each item carefully before dispatch. In case of any product faults, we will ensure an efficient replacement process.
  • The return shipping cost will be borne by the customer unless the return is due to an error on our part.

For further assistance, don’t hesitate to contact us at our customer support team. We’re here to help!