Privacy Policy

Welcome to 1horapak.com (the “Website”). Your privacy is extremely important to us, and we are committed to protecting and managing your personal information responsibly. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit and interact with our Website. By using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, as well as to ensure a seamless user experience. The information we collect includes:

  • Personal Information:
    • Your name, email address, phone number (0330-2260000), billing and shipping address (P129 Jeff Heights, Main Boulevard Gulberg III, Lahore), and payment details. This information is necessary for processing transactions and delivering your orders.
  • Non-Personal Information:
    • Information about your device and browser, such as browser type, operating system, IP address, the pages you visit, and your activity on the Website. This helps us understand usage patterns and improve the functionality of our Website.
  • Voluntary Information:
    • Information you provide when you communicate with us via contact forms, surveys, or email, such as feedback, preferences, and other details you choose to share.

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Processing and Fulfillment:
    • To process your purchases, deliver products, and provide updates about your orders.
  • Customer Support:
    • To respond to your inquiries, resolve issues, and provide assistance with your shopping experience.
  • Improvement and Personalization:
    • To analyze user behavior, improve our Website design and content, and deliver personalized product recommendations and promotions.
  • Marketing Communications:
    • To send you promotional offers, newsletters, and updates about our services if you have opted in to receive them. You can opt out of these communications at any time.
  • Legal Compliance and Fraud Prevention:
    • To comply with legal obligations, protect our rights, and prevent fraudulent or unauthorized activities on our Website.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information under specific circumstances:

  • Service Providers:
    • Trusted third-party vendors who assist with payment processing, order delivery, data analysis, marketing, and other essential business functions.
  • Business Transactions:
    • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Obligations:
    • If required by law or in response to legal requests, subpoenas, or court orders, we may share your information with relevant authorities.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us recognize you on future visits. We use cookies to:

  • Remember your preferences and shopping cart items.
  • Track Website usage and performance metrics.
  • Provide targeted advertisements based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Website.

5. Security of Your Information

We take appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular monitoring of our systems for vulnerabilities. Despite our efforts, no online system can guarantee complete security, so we encourage you to take precautions when sharing your information online.

6. Your Rights

As a user of our Website, you have the following rights regarding your personal information:

  • Access and Review:
    • Request access to the personal information we hold about you.
  • Correction:
    • Request corrections to inaccurate or incomplete information.
  • Deletion:
    • Request the deletion of your personal data, subject to legal or contractual obligations.
  • Data Portability:
    • Request a copy of your data in a machine-readable format for personal use or transfer to another service.
  • Opt-Out:
    • Opt out of receiving marketing communications or withdraw consent where applicable.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our Website may contain links to third-party websites for your convenience. These websites operate independently and have their own privacy policies. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Phone: 0330-2260000
Address: P129 Jeff Heights, Main Boulevard Gulberg III, Lahore
Email: info@1horapak.com

We are committed to ensuring your privacy and appreciate your trust in 1horapak.com. Thank you for choosing us for your shopping needs.